Important note: Shipping fees and delivery time are clearly displayed before payment. We recommend reviewing them on the order completion page before confirming your purchase.
At Mobile Click , we are committed to delivering your orders quickly and transparently, clearly stating the delivery time and costs before you complete your purchase.
First: Delivery Scope. We deliver within the Kingdom of Saudi Arabia to all cities, according to the coverage of the shipping companies contracted with us.
Order processing time
- Orders are usually processed within 24 hours on working days.
- In rare cases, such as during peak seasons, major promotions, or when order data needs to be confirmed, processing of some orders may be delayed.
Expected delivery time
Delivery time varies depending on the city and product availability:
- Within Riyadh: 1 to 3 business days
- Other cities in the Kingdom: 3 to 7 working days
Note: Working days do not include Fridays and public holidays.
Shipping cost
- Shipping fees are calculated based on the city and the weight of the shipment .
- The shipping cost is clearly displayed before payment confirmation within the order completion page.
- In some special offers, we may offer free shipping on specific products or orders, and this will be explained within the product page or in the shopping cart.
Receipt and proof of delivery
- Please ensure that your mobile number and national/detailed address are correct to guarantee that your order is delivered without delay.
- If delivery fails due to an incorrect address or lack of response, the shipping company may reschedule delivery or return the shipment according to its policies.
Cases of involuntary delay
In some cases, delays beyond the store's control may occur, such as:
- Seasonal pressures (holidays, major sales)
- weather conditions
- Shipping companies are delayed
- Address could not be reached or data is missing
In these cases, we will help you track the shipment as much as possible.
Shipping upon return or exchange
- If the reason for the return/exchange is a mistake by the store or a clear manufacturing defect according to the exchange and warranty policy, Mobile Click will bear the round-trip shipping fees.
- If the return/exchange is due to a change of mind without any defect, the customer bears the full shipping costs (even if shipping was free at the time of purchase).
Ninth: Communication regarding shipping
For any inquiries regarding shipping or delivery delays, you can contact us via:
- WhatsApp Customer Service
- Contact Us page on the website
