First: Product Guarantee
At Mobile Click, we are committed to providing you with reliable products that match the description, therefore we offer you the following guarantees:
Equipment used:
- 10-day warranty covering the overall performance of the device and battery against technical malfunctions not caused by misuse.
- Original accessories:
- 90-day warranty against any manufacturing defect not caused by misuse.
The warranty does not cover breakage, exposure to liquids, damage resulting from misuse, or attempting maintenance outside of authorized service centers.
Second: Exchange, Return and Refund Policy
At Mobile Click, we aim to provide a fair and transparent purchasing experience. Therefore, we adhere to the following policy:
1. Exchange and return period
- The customer has the right to exchange or return within 10 days of the date of receiving the order for all products, unless otherwise clearly stated on the product page.
- After 10 days , the order is considered outside the exchange or return period, and only the warranty (if any) applies.
2. Return or exchange due to a defect or error on the part of the store
The customer has the right to request an exchange or return within 10 days in the following cases:
- Receiving a product that does not match the description or is different from the product ordered.
- The presence of a technical defect or obvious manufacturing flaw upon receipt.
In these cases:
- The product will be replaced or its full value refunded after it has been inspected and its condition confirmed.
- Mobile Click covers the round-trip shipping costs.
- The product should be in its original condition as much as possible with all accessories and invoice.
3. Returns due to change of mind/dissatisfaction without defect
If the customer wishes to return or exchange the product without any defect, the following conditions apply (within 10 days of receipt):
New products:
- If the original packaging is opened, 35% of the product value will be deducted as reprocessing expenses.
- The product must be unused and in excellent condition with all accessories and original packaging.
Used products:
- 20% of the product value is deducted + 100 Saudi Riyals for inspection and preparation fees.
- The product must be in the same condition as when it was received, without any additional damage.
- In all cases of change of mind, the customer bears the full shipping costs , even if shipping was free at the time of purchase.
4. Refunds
- The refund will be issued using the same payment method used in the original order whenever possible.
- The refund process usually takes 3 to 7 business days after the product is received, inspected, and the order is approved.
- Shipping fees are non-refundable except in the case of an error by the store or a manufacturing defect as stated above.
Third:
- Data responsibility on devices: The customer is responsible for the personal data stored on the device (images, numbers, accounts, etc.).
- Before returning the device for return or maintenance, the customer must:
- Remove passwords and screen locks.
- Turn off the “Find My Device” feature or any lock associated with an iCloud or Google account.
- Make a backup of important data.
Fourth:
- Steps to request a replacement or warranty: Contact us via WhatsApp or through the electronic form on the “Contact Us” page.
- Provide us with the order number , clear photos of the product, and the problem if any.
- Our team will review the order within 24 business hours and inform you of the appropriate procedure and shipping or collection steps.
Fifth:
General Notes
If the same product is unavailable upon replacement, the customer will be compensated with:
- A similar alternative product in terms of specifications and value, or
- A credit in the store with the same value as the product after discounts (if any), according to the customer's choice.
Mobile Click reserves the right to refuse any exchange or return request that does not meet the conditions stated in this policy.
